Legal notice

The purpose of the website tusereno.es is to present the services of Sereno Tech S.L., to provide information about holiday accommodation managed or marketed by Sereno, to allow visitors to request information and contact the team and, where the feature is enabled, to book holiday accommodation online.

Depending on the case, Sereno Tech S.L. may act as the operator of the accommodation, as its manager, or as an intermediary in the marketing of accommodation owned by third parties. The specific details of each booking may be set out in the property listing, during the booking process, in the confirmation sent to the user, or in the corresponding contractual or tax documentation.

Accessing and browsing this website confers the status of user and implies acceptance of this Legal Notice, without prejudice to any particular conditions that may apply to certain services, bookings or forms.

Users undertake to use the website diligently, properly and lawfully and, in particular, not to:

• Use the website for unlawful or fraudulent purposes, or in a manner contrary to good faith.
• Introduce viruses, malicious code or any other element that may damage, disable or overload the website, its systems or those of third parties.
• Attempt to gain unauthorised access to private areas, other users’ accounts, systems, databases or servers.
• Use website content in breach of intellectual or industrial property rights, privacy, image rights or any other right belonging to Sereno or to third parties.
• Provide false or inaccurate details, or third-party details without sufficient authority to do so.

Sereno Tech S.L. may restrict, suspend or block access to the website where it detects use contrary to the law, to this Legal Notice or to the security of the platform.

All website content, including but not limited to text, images, photographs, videos, designs, logos, icons, source code, navigation structure, visual identity, trade marks, trade names and other elements, belongs to Sereno Tech S.L. or to third parties who have authorised its use.

The reproduction, distribution, public communication, transformation, extraction, re-use or any other form of exploitation of such content is prohibited without the prior written authorisation of Sereno Tech S.L. or of the relevant rights holder, except in the cases permitted by law.

Use of the website grants the user no right over the trade mark, trade name, logo, design, software or content of Sereno.

Sereno endeavours to ensure that the information published about accommodation, availability, prices, services, photographs, location, features and conditions is clear, up to date and accurate. Even so, errors, operational changes or pending updates may occur.

In the event of any discrepancy between the general information on the website and the specific information shown during the booking process or in the booking confirmation, the specific information accepted by the user at the time of booking shall prevail.

Photographs, floor plans, descriptions and visual elements are provided for information only. The layout, furniture, décor and equipment may vary owing to maintenance, improvements, replacements or operational reasons, though never so as to substantially alter the essential features that were booked.

This website may include links to third-party pages, platforms, payment gateways, maps, social networks or other services. Sereno Tech S.L. neither controls nor accepts responsibility for the content, operation, legal terms, privacy policies or practices of such third parties.

The inclusion of external links does not imply any recommendation, endorsement or association with the owners of those sites, unless expressly stated otherwise.

Sereno Tech S.L. takes reasonable measures to keep the website available, secure and up to date. It cannot, however, guarantee the complete absence of interruptions, technical faults, security incidents, viruses or other harmful elements beyond its reasonable control.

Sereno shall not be liable for damage arising from:

• Improper or negligent use of the website by the user.
• Occasional unavailability owing to maintenance, technical incidents or force majeure.
• Faults attributable to third-party technology providers, payment gateways, analytics services, maps, social networks or external integrations.
• Third-party content or services linked from the website.

None of the above limits or excludes any liability that cannot lawfully be excluded, in particular under consumer protection law.

The processing of personal data is governed by the Privacy policy.

The use of cookies and similar technologies is governed by the Cookie policy.

For any query, issue or complaint relating to the website or to a booking, you may contact Sereno at:

Consumers and users have official complaint forms (hojas de quejas y reclamaciones) available to them in accordance with the rules applicable in Andalucía. They may also approach the competent public consumer protection bodies.

This Legal Notice is governed by Spanish law. In the event of a dispute, the parties shall submit to the courts and tribunals that are competent under the applicable rules. Where the user is a consumer, the competent courts and tribunals shall be those determined by consumer protection law.