Do you own a home on the Costa de la Luz?
We manage it as if it were our own.
The process
Four steps. No surprises.
- 01
Valuation
We tell you what we think — free of charge.
You tell us about your home, we come and see it, and we give you an honest valuation: expected occupancy, price per night, improvements worth making. No obligation. And if the home is not for us, we will say so.
- 02
Preparation
We have it ready before the first guest.
A professional photo shoot, a review of the fittings, a 60-point checklist and setup in our system. We make sure everything is in order before the first guest walks through the door.
- 03
Management
Everything managed. You just get paid.
Bookings, self check-in, professional cleaning, guest support, maintenance coordination and monthly reports. We do everything that needs doing — and we tell you everything that happens.
- 04
Settlement
You are paid every month, with nothing hidden.
A monthly statement with the full breakdown: nights sold, average price, occupancy, management and maintenance costs. No surprises, no small print. If something cost money, you will see it in the report.
What Sereno management covers
Everything you would rather not handle yourself.
Professional photography
A photo shoot by our own team. The photos are the first reason someone books — or does not.
Dynamic pricing
We set the price by season, demand and what others are charging. No fixed rates that cost you money in high season.
Cleaning by our own team
Our cleaning team, not a subcontractor. Clear protocols, good bed linen and a checklist after every guest leaves.
Self check-in, around the clock
A personal code by SMS for every guest. No physical keys, no handovers to arrange, no waiting on anyone.
Guest support
We answer. You get no calls, no messages and no problems at eleven at night.
Maintenance handled
Small faults and repairs dealt with by us, with tradespeople we trust here on the coast.
Monthly report
A summary of occupancy, income, costs and guest reviews. Clear, and with no small print.
Multi-channel visibility + direct booking
We work with the main platforms. And we work hard so that more and more bookings come in direct, with nobody in between.
Casas Sereno
We look after a lot of homes; these are a few of our favourites
What owners say
“Since Sereno took the home on I have not had to deal with a single call. The report arrives at the start of the month and that is that. It is exactly what I was after.”
Frequently asked questions
What owners usually ask
We work on a commission on the net income from each booking. We tell you the figure in the initial valuation, with no small print. We charge no fixed monthly fee and no set-up costs — if the house earns nothing, neither do we.
We visit every house before taking it on. We are not looking for the perfect house, but for one that can be offered exactly as we advertise it: clean, well equipped and in good order. If there are improvements we would suggest before starting, we tell you at the visit — with no obligation.
Yes. You have access to block dates for your own use whenever you like. All we ask is that you do it far enough ahead not to cancel bookings already confirmed. Your house is yours — we manage it, we do not control it.
We manage the price dynamically: we raise it in high season, adjust it for demand and how far ahead the booking comes, and compare ourselves with the competition to make the most of your income.
It depends on the house, the season and the location. In the initial valuation we give you a realistic estimate based on similar properties we already manage in the area — not an inflated figure to win you over. If the house does not match what you hope to earn, we tell you that too.
Between two and three weeks from signing. We use that time for the photo shoot, to check the equipment, to list the house on the platforms and to set up the entry system. If there are improvements we recommend beforehand, it may take a little longer.
You get access to an owner portal where you can see the state of your house in real time: active bookings, occupancy, income and guest reviews. You also receive a monthly report with the full summary and an SMS every time a booking comes in. You do not have to ask — it reaches you on its own.
We deal with it. We inspect the house after every departure and document any damage. Depending on the case, we recover it through the guest deposit, through the platform or through insurance. If it is something minor, we often sort it out ourselves without troubling you. We always tell you.
We do work with a contract, yes — but we do not tie you in indefinitely. If at some point you want to take the management of your house back, we talk. All we ask is that bookings already confirmed are honoured, so that no guest is left without a house.
Yes. Your house appears on all the main platforms as well as on tusereno.es. We manage the calendars, the prices and the messages on each one. And we work steadily to bring more bookings in direct — because that way neither you nor we pay commission to a middleman.
Let’s work together
How many properties would you like us to manage?
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